FAQs

Tour & Workshop Cancellation Policy

Changed your mind about a booking? Vacay offers free cancellation within 30 Days of your purchase. To cancel a tour booking or workshop, click on your upcoming bookings in your profile, select the tour or workshop, click on cancel. Fuss free and easy!

A full refund will be made to your original payment mode.

*All tours and workshops without this icon “X cancellation” are excluded from this policy.

 

Refund Policy

Refunds are typically issued back to your original payment mode. Please allow up to 90 days for the refund to be reflected on your statement.

  • Any shipping fees involved are non-refundable
  • Any vouchers used cannot be re-issued and are non-refundable
  • If tour or workshop is full or cancelled by seller, a full refund will be credited back into your payment mode

 

Return & Exchange Policy

Received a defective or wrong item? You can choose to contact the seller directly or get in touch with us through our customer service at support@govacay.co for an exchange or refund within 14 days of purchase.

  • Vacay or the seller reserves the right to withhold any refund or exchanges if the physical item is not returned
  • Shipping fees are non-refundable
  • Please refer to each seller listing for respective and detailed return terms, especially for rental equipment
  • If exchange item is out of stock, we will proceed to give you a full refund
  • Items must be returned in its original condition

*All items without this icon “X Exchange/Return” are excluded from this policy.